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Using this website

HM Prison & Probation Service (HMPPS) is responsible for the content of this website. The Ministry of Justice is responsible for the technical aspects.

Any links to job applications go to a separate application service managed by SSCL. SSCL is responsible for the accessibility of this service.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access part of this website

If you need information in a different format contact us at and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Ministry of Justice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • The header overlaps with page content in Internet Explorer and prevents users from navigating to site sections. This fails WCAG 4.1.2 A (Name, Role, Value).
  • There is no text alternative for a map of youth custody locations. This fails WCAG 1.1.1 A (Non-text Content).
  • Pages do not always have a heading marked up as H1. This fails WCAG 1.3.1 A (Info and Relationships).
  • The search field on the Find a job page does not have a label. This fails WCAG 1.3.1 A (Info and Relationships) and 4.1.2 A (Name, Role, Value).
  • Frames containing video content do not have titles. This fails WCAG 2.4.1 A (Bypass Blocks).
  • The screen reader focus gets trapped within the cookie banner. This fails WCAG 2.4.3 A (Focus Order).
  • There are no skip links to give quick access to the main content of the page. This fails WCAG 2.4.1 A (Bypass Blocks).
  • The focus order on the Find a job page is not logical and makes navigation difficult for keyboard only users. This fails WCAG 2.4.3 A (Focus Order).
  • There are focusable areas with no highlighting, empty tabs, missing tabs and areas where tabbing causes difficulty for keyboard only users. This fails WCAG 2.4.3 A (Focus Order).
  • Keyboard users cannot tab to sub-navigation items in the hamburger menu. This fails WCAG 2.4.3 A (Focus Order).
  • Link text does not always provide a meaningful description of its purpose or destination. This fails WCAG 2.4.4 A (Link Purpose – In Context) and 2.4.9 A (Link Purpose – Link Only).
  • There are elements that appear to be buttons that are not marked up as interactive elements. This fails WCAG 2.1.1 A (Keyboard) and 4.1.2 A (Name, Role, Value).
  • Users cannot access cookie preferences using voice controls. This fails WCAG 4.1.2 A (Name, Role, Value).
  • The status of the checkbox for selecting cookie preferences isn’t communicated to screen reader users. This fails WCAG 4.1.2 A (Name, Role, Value).
  • Screen reader users do not know if navigation menus are closed or expanded, and a link to close the overlay menu is not visible. This fails WCAG 4.1.2 A (Name, Role, Value).
  • The PDF document about Reasonable Adjustments is not marked up correctly. This fails WCAG 1.1.1 A (Non-text Content) and 2.4.2 A (Page Titled).
  • The information on shift patterns uses sensory information to indicate its location on the page. This fails WCAG 1.3.3 A (Sensory Characteristics).
  • Layout tables do not have a summary or caption. This fails WCAG 1.3.1 A (Info and Relationships).
  • Buttons are not always descriptive of their function. This fails WCAG 2.4.6 AA (Headings and Labels).

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

PDFs and other documents published before September 2018 are not accessible in a number of ways including missing text alternatives and missing document structure.

Embedded videos

Embedded videos hosted on YouTube, Vimeo, Wistia and other media players include non-accessible elements that are native to the video platform. For example this means buttons to play videos are not descriptive enough for screen reader users as the context of the video is not clear. This fails WCAG 2.4.6 AA (Headings and Labels).

How we tested this website

This website was last tested on 10 August 2020. The test was carried out by the Digital Accessibility Centre (DAC).

The DAC tested the website available at

What we’re doing to improve accessibility

We are working to fix the issues listed in this statement. We will fix minor issues by December 2020. Any major changes will be incorporated into the redevelopment of this website in 2021.

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

This statement was prepared on 21 September 2020.

  • Plan for jobs logo