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Disability and special requirements in the recruitment process

We welcome and encourage applications from all candidates. We’re committed to supporting all candidates to take part in the recruitment process.

If you have a disability, we’ll support you by making reasonable adjustments to the recruitment process.

We can also provide support to candidates who need adjustments to the assessment process due to more temporary difficulties (for example, linked to a recent injury).

We’ll ask you in your application form if you want to request reasonable adjustments. If you need any kind of support, or would like to discuss this with someone, choose ‘yes’ to requesting reasonable adjustments. You should also review the additional information provided in the application form that relates specifically to the assessments used as part of the recruitment process.

Your request for reasonable adjustments could be due to a range of disabilities such as physical, neurological, intellectual or learning difficulties, and mental health conditions. We understand that the support you need will be unique to you. We’ll work with you to help you to identify your individual requirements.

We make reasonable adjustments so that all candidates are given a fair opportunity to undertake the recruitment process. Therefore, disclosing information regarding your disability or access requirements will have no impact on the outcome of your application, regardless of your request or the role you have applied to.

For some job roles (for example, prison officer), if you inform us of a disability or access requirement that could impact your ability to meet the required standards of the role (eyesight or fitness requirements) we’ll explore this further with you.

How we can support you

There are many types of reasonable adjustments we can make during assessment processes. The type or combination you ask for will depend on your individual requirements.

Examples of some types of adjustments include:

  • extra time to complete assessments
  • providing a break within an assessment
  • additional time between assessments
  • providing interview questions in a written format as well as orally
  • an assessment at a certain time of day where possible (morning or afternoon)
  • coloured overlays or filters or different fonts for assessment materials

This is not an exhaustive list, but just some examples.

We aim to confirm all adjustments you ask for, but there may be occasions where this isn’t possible. For example, if a candidate were to request that they’re not assessed on a specific behaviour outlined in the job advert, this would not be possible because the behaviour has been identified as important for the job role and all candidates are assessed against this criteria.

If an adjustment cannot be provided, the reasons for this will be explained to you by the reasonable adjustment scheme team.

Help during the application process

During the application process, we’ll ask you if you need reasonable adjustments. It’s important you tell us as early as possible if you’d like to request reasonable adjustments so that the recruitment process runs smoothly for you.

If you do decide during the process that you require adjustments and you have not completed all of your assessments, please contact us using the details below before your next assessment.

Contact us

If you need any help with your application, please email or call our contact centre:

Telephone: 0845 2415358