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Skills you need

We want you, not your qualifications

For us, your personal qualities are just as important as your skills and experience.

You should:

  • be able to communicate with all kinds of individuals, including people in crisis
  • be capable of thinking on your feet and comfortable working independently in a busy environment
  • hold basic numeric skills
  • hold good IT skills including proficiency in MS Word, basic skills in Excel and be able to use databases
  • fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

In your first few months you’ll get work-based training. You’ll be supported by your team throughout, and you’ll be there for them in turn.